Privacy Policy
Effective Date: 2/19/26
A2P Complaint Privacy Policy
Effective Date: February 2026
Company Name: Paymxnts LLC
Contact Email: [email protected]
Phone Number: 725-222-1494
1. Introduction
Paymxnts LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This A2P Complaint Privacy Policy explains how we collect, use, store, and protect information submitted in connection with complaints related to Application-to-Person (A2P) messaging services, including SMS, MMS, and other messaging communications.
This policy applies to all individuals who submit complaints regarding messages received from us through A2P messaging platforms.
2. Information We Collect
When you submit an A2P complaint, we may collect the following information:
• Full name
• Phone number
• Email address
• Message content received
• Date and time of the message
• Screenshot or supporting documentation (if provided)
• Description of the complaint
• IP address and device/browser information (if submitted through an online form)
We collect only the information necessary to investigate and resolve your complaint.
3. How We Use Your Information
We use the information collected to:
• Investigate A2P messaging complaints
• Verify message delivery and consent records
• Respond to your inquiry
• Improve messaging compliance and service quality
• Prevent fraud, spam, and unauthorized messaging
• Comply with legal and regulatory obligations
We may, from time to time, send you email regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. Only Paymxnts LLC (or agents working on behalf of Paymxnts LLC and under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” by accessing your account online editing your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Site may not work properly in your case.
We do not sell or rent your personal information including but limited to your phone number or email.
4. Legal Basis for Processing
We process complaint-related information under one or more of the following legal bases:
• Legitimate interest in resolving complaints and maintaining compliance
• Consent (where applicable)
• Compliance with legal obligations under telecommunications and privacy regulations
5. Information Sharing
We may share complaint information with:
• Messaging service providers and carriers
• Compliance and regulatory authorities
• Legal advisors
• Internal compliance or fraud prevention teams
All third parties are required to maintain appropriate confidentiality and data protection standards.
6. Data Retention
We retain complaint-related information only as long as necessary to:
• Resolve the complaint
• Meet regulatory or carrier compliance requirements
• Fulfill legal obligations
After this period, information is securely deleted or anonymized.
7. Data Security
We implement administrative, technical, and physical safeguards to protect complaint data against unauthorized access, alteration, disclosure, or destruction.
These safeguards include:
• Secure servers and encrypted transmission (SSL/TLS)
• Access controls and authentication requirements
• Limited employee access to complaint records
8. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Withdraw consent (where applicable)
To exercise your rights, contact us using the details below.
9. Opt-Out Information
If your complaint concerns unwanted A2P messages, you may opt out at any time by:
• Replying "STOP" to the message received
• Contacting us directly at [email protected]
• Following unsubscribe instructions included in the message
10. Updates to This Policy
We may update this A2P Complaint Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this policy or wish to submit a complaint regarding A2P messaging, please contact:
Company Name: Paymxnts LLC
Contact Email: [email protected]
Phone Number: 725-222-1494
Physical Address: 732 South 6th Street #4630, Las Vegas, Nevada 8910
Miscellaneous:
SMS Opt-In Consent
By providing your mobile number and opting in, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders, special offers, updates) from us at the phone number provided.
Consent is not a condition of purchase.
Mobile Information Sharing Statement
We respect your privacy and are committed to protecting your personal information.
When you provide your mobile phone number to us, you consent to receive communications related to our services, including updates, notifications, security alerts, appointment reminders, and other relevant information.
We do not sell, rent, or share your mobile number with third parties for their marketing purposes.
Your mobile information will only be shared with trusted service providers who assist us in delivering our communications and services, and only as necessary.
